IS THERE AN AGE LIMIT?
CAN I CHANGE/ RETURN MY VIP UPGRADE TICKETS?
WHEN WILL I RECEIVE MY TREEHOUSE VIP TICKET AND MERCHANDISE?
I HAVE RECEIVED MY VIP TICKET - WHAT’S NEXT?
CAN I BRING GIFTS FOR THE ARTIST/BAND?
WHAT’S THE RESOLUTION OF THE PHOTO AND WHAT DOES "PROFESSIONAL" MEAN?
All M&G photos will be uploaded in high quality. Professional means, that we always have a professional photographer and a customized photo backdrop. Please do not ask for more pictures or higher resolutions as we pick the best one of each shooting.
1. I completed my order but have not received any confirmation email. What can I do?
It may take up to 30 minutes to receive your order confirmation. Please check your spam folder as well. If you still have not received the confirmation of your order after 30 minutes, please contact our support team at firstname.lastname@example.org.
1. How do I know if events are postponed or canceled?
Please check our twitter page for updates on your event (https://twitter.com/treehouseticket). You will also be informed by email about all relevant news.
2. Do concerts start in time?
Normally, concerts will start in time. For a variety of reasons there might be delays. We cannot provide you with any information in advance.
1. How do I unsubscribe from the newsletter?
If you no longer wish to receive news from us by email, please use the "unsubscribe" function in the newsletter or email to email@example.com.
1. Can I change or cancel my order?
Unfortunately we are unable to change or cancel your order. Automatic processes ensure that the tickets are reserved directly for you after sending the order.
Exchanges or cancellations of tickets will not be accepted by the organizers in whose name we act. This will be clearly indicated during the ordering process.
Each ticket can be transferred to another person for a fee of € 15. The transfer ticket can be found at: https://treehouse-ticketing.com/index.php?view=product&id=7&language=en
2. What does "currently not available" or "not available" mean?
"Currently unavailable" means that the ticket amount currently exhausted.
We try to get new contingents from the organizer.
The label "Not available" refers to the fact that the event is imminent and the tickets cannot be delivered because of the short lead time.
3. What happens to my personal data?
Your entered data, which you have specified during the registration will only be collected, processed and used for the purpose of justification of the corresponding contract. For contract execution and settlement and for billing purposes. Find out more under "Privacy".
4. Can I return my tickets?
Unfortunately, it is not possible to return tickets. Automatic processes ensure that the tickets are immediately reserved in our webshop after submitting the order.
The return of tickets will not be accepted by the organizers in whose name we act. This will be clearly indicated during the ordering process.
5. Can I order by phone or email?
Its not possible to order by phone or email. Tickets can only be booked via the online booking system.
6. I am / look after a wheelchair user. How do I get tickets?
The booking of tickets for wheelchair users is handled differently by the various local operators. Therefore we cannot offer such places ourselves in the ticket shop. Please write an email to firstname.lastname@example.org, our customer service will contact you for the local tour operator or arrange a contact. Sometimes corresponding contact telephone numbers or email addresses are stored in the event.
7. I have the status "B" in my disability card for taking along a companion. Does this get a free ticket?
Please email to email@example.com so that we can contact the local organizer
1. How can I pay for my tickets?
The payment options vary from event to event. Normally we offer the following payment options:
• Credit card
• advance payment / bank transfer
Sometimes you can pay only by credit card (for example, if the event takes place shortly). Payments where you need to share your data are done with certified providers, so these paths are completely secure.
For all payment options, your order will only be processed after the receipt of payment. Please understand that it might take between 5 and 10 days for the payment method "bank transfer" to receive your tickets.
2. How can I pay by "bank transfer"?
After completing the order, we ask you to transfer the outstanding payment amount to the specified account within the next 7 days. Please note that our bank details and the intended purpose must be stated correctly, only then can a fast allocation of your payment to the order be guaranteed. After the receipt of payment your order is processed.
3. How can I pay by "credit card"?
After selecting the payment method credit card you will be asked to enter the name of the credit card holder, the credit card number, the expiry date and the check number. Keep the corresponding data ready. The amount will be debited immediately from your credit card.
4. How can I pay by "Sofortüberweisung"?
After selecting the payment method SOFORT Überweisung, you first have to complete the booking and will be forwarded to the pages of our partner SOFORT Überweisung. You need an online-enabled bank account with activation of the PIN / TAN procedure. Please have your complete online banking access data ready. After the successful payment you will get back to our shop.
5. Do you offer payment plans?
Payment plans are not possible.
6. Will I receive an invoice for the tickets ordered?
As a technical service provider we are unfortunately not authorized to issue an invoice, so please contact the local organizer.